Do you like to talk to people? Do you like solving peoples' problem? If yes, explore the career path for BPO.
BPO (Business process outsourcing) is a way of offering a business, flexibility in their organisation. It is done by contracting of a specific business task to a third-party service provider. It is also known as information technology-enabled services.
In BPO you will handle end to end query of the customer. You will cooperate with supervisors, team leaders, operatives and third parties to gather information and resolve issues. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
BPO services include accounting, payroll, human resources (HR), and customer/call centre relation.
|4||Level Of Preparation||